At Gorjana, our service commitment extends all the way to your doorstep. We are dedicated to ensuring that your high-quality products are processed efficiently and delivered to you quickly, reliably, and—most importantly—free of charge.
🌟 Processing Your Order
We know you are excited to receive your items! Here is what happens after you place an order:
- Processing Time: All orders are typically processed and prepared for shipment within 1 to 2 business days (Monday through Friday, excluding major holidays).
- Order Confirmation: You will receive an immediate confirmation email after your order is placed.
- Shipping Notification: Once your item leaves our warehouse, you will receive a second email containing your tracking number and a direct link to monitor your package’s journey.
Note: Orders placed on weekends or holidays will begin processing on the next business day.
🌎 Our Shipping Promise: Free Worldwide Delivery
We are proud to offer FREE SHIPPING on all orders, worldwide. There are no minimum purchase requirements or hidden fees.
📍 Tracking Your Package
Transparency is key. Once you receive your shipping notification email, you can use the provided tracking number to check the status and location of your package at any time. If you have any concerns regarding the tracking status, please contact our Support Team immediately.
📦 Important Shipping Notes
- P.O. Boxes: We can ship to P.O. Box addresses, but this may occasionally extend the delivery time slightly.
- Customs & Duties (International): While we ship free of charge, international customers are responsible for any customs duties, taxes, or import fees that may be imposed by the destination country’s government. We recommend checking your country’s customs regulations before placing an order.
- Address Accuracy: Please double-check your shipping address during checkout. Gorjana is not responsible for packages delivered to incorrect addresses supplied by the customer. If you notice an error immediately after ordering, please contact us within 2 hours so we can attempt to correct it before shipment.
Thank you for choosing Gorjana. We appreciate your business and work hard to get your order to you smoothly!
🛍️ Our Promise to You: Hassle-Free Returns & Global Free Shipping
At Gorjana, we stand firmly behind the superior quality of every product we offer. We want you to feel completely confident and delighted with your purchase. Our policy is designed to be simple, straightforward, and centered entirely on your satisfaction.
📦 Global Free Shipping (Every Order, Every Time)
We are thrilled to offer FREE WORLDWIDE SHIPPING on every single order, no exceptions.
- No Minimum Spend: Whether your order is large or small, the shipping is on us.
- Global Reach: We deliver our high-quality products directly to your doorstep, anywhere in the world.
💖 The Gorjana 30-Day Happiness Guarantee
Your happiness is our priority. If, for any reason at all, you are not 100% satisfied with your Gorjana purchase, you may return it to us within 30 days for a full refund.
Our Unconditional Return Policy Highlights:
- 30-Day Window: You have 30 calendar days from the date you received your item(s) to initiate a return.
- No Questions Asked: We believe in a truly hassle-free experience. You do not need a reason to return your item.
- Full Refund: Once your return is processed, you will receive a full refund of the purchase price.
📝 How to Initiate a Return
We’ve made the returns process as easy as possible:
- Contact Us: Simply email our dedicated Support Team at
info@gorjana.sbswith your order number and let us know you would like to make a return. - Receive Instructions: We will promptly reply with clear, step-by-step return instructions and the return shipping address.
- Ship the Item: Package the item securely and send it back to us. Please note: While the initial shipping was free, the cost of return shipping is the responsibility of the customer.
💳 Refunds
Once we receive and inspect your returned item, we will notify you immediately regarding the status of your refund. If the return is approved, the refund will be processed promptly, and a credit will automatically be applied to your original method of payment within a certain number of days (usually 5-10 business days, depending on your bank).
🛠 Damaged or Defective Items
In the rare event that you receive a product that is defective or damaged during transit, please contact us immediately at：info@gorjana.sbs.
- We will cover all costs associated with returning the damaged item and will happily send you a replacement at no extra charge, or issue a full refund—whichever you prefer.
We are proud to offer this generous policy, reflecting our confidence in our products and our commitment to you. Thank you for choosing Gorjana!